Welcome to the Contact Center Exchange
Building on the success of our inaugural Call Center Exchange™, we now present to you the Contact Center Exchange™, being held June 13 – 15, 2010 in Las Vegas, Nevada. As 2010 reveals itself to be a year for transformation within call centers, executives are incorporating more social media and technology into strategy, looking at outsourcing trends as a means for reducing costs, and developing a more proactive strategy for addressing customer concerns. Call center executives are sourcing knowledge, tools and solutions that allow them to meet the challenges of an evolving industry while still focusing on core competencies such as agent management, increasing customer satisfaction and overall optimization of contact center operations.
Join your peers at the 2nd Contact Center Exchange™ to discuss growing trends and emerging ideas that will assist you in re-engineering a strategy that reflects the economy and the latest technology, while increasing the quality of service to meet the needs of your customers.
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What distinguishes this event?
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The Contact Center Exchange™ is not a typical conference. The distinguishing features of this unique format are:
- Brain Weave™ discussions
- Exclusive senior level attendance
- Strategic conference sessions
- Customized itinerary
- One-on-one business meetings
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